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Device Support

    WM

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't access the Internet

    Cause 3 of 9: You're abroad and data roaming is deactivated on your mobile phone

    If you're trying to access the Internet using the mobile network when abroad, data roaming needs to be activated on your mobile phone.

    Solution: Activate data roaming. Please note: you may induce additional costs by activating data roaming.

    Step 1 of 4

    Slide two fingers down the display starting from the top edge of your mobile phone.
    Press and hold the mobile data icon.

    Step 2 of 4

    Press Data roaming to activate or deactivate the function.

    Step 3 of 4

    If you activate data roaming:
    Press OK to confirm.

    Step 4 of 4

    Press the home icon to end the session and return to the Home screen.

    1 Activate or deactivate data roaming

    Slide two fingers down the display starting from the top edge of your mobile phone.
    Press and hold the mobile data icon.
    Press Data roaming to activate or deactivate the function.
    If you activate data roaming:
    Press OK to confirm.

    2 Return to the Home screen

    Press the home icon to end the session and return to the Home screen.

    Customer
    Center

    Manage your personal data, subscriptions and bills on your own.

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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