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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't send and receive SMS

Cause 3 of 3: The SMS is written incorrectly

The SMS can't be sent if it's written incorrectly.

Solution: Write an SMS correctly.

Step 1 of 6

Press the messages icon.

Step 2 of 6

Press the new message icon.

Step 3 of 6

Key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Press the required contact.
Repeat the procedure to add more recipients.

HTC One M9
Step 4 of 6

Write the text for your SMS.

Step 5 of 6

Press the send icon when you've written your SMS.

Step 6 of 6

Press the home icon to end the session and return to the Home screen.

1 Write SMS

Press the messages icon.
Press the new message icon.

2 Enter the recipient

Key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Press the required contact.
Repeat the procedure to add more recipients.

3 Write the text

Write the text for your SMS.
HTC One M9

4 Send the SMS

Press the send icon when you've written your SMS.

5 Return to the Home screen

Press the home icon to end the session and return to the Home screen.