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Device Support

    WM

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't send and receive SMS

    Cause 2 of 3: The message centre number is incorrect

    The message centre ensures that your SMS is sent to the recipient. If the message centre number is incorrect, you can't send SMS.

    Solution: Enter the correct message centre number.

    Step 1 of 7

    Press the messages icon.

    Step 2 of 7

    Press the menu icon.

    Step 3 of 7

    Press Settings.

    Step 4 of 7

    Press Text messages (SMS).

    Step 5 of 7

    Press Service center.

    Step 6 of 7

    Key in +41794999000 and press OK.

    Step 7 of 7

    Press the home icon to end the session and return to the Home screen.

    1 Find "Text messages (SMS)"

    Press the messages icon.
    Press the menu icon.
    Press Settings.
    Press Text messages (SMS).

    2 Save the message centre number

    Press Service center.
    Key in +41794999000 and press OK.

    3 Return to the Home screen

    Press the home icon to end the session and return to the Home screen.

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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