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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't send and receive MMS

Cause 5 of 5: Your mobile phone hasn't been correctly set up for MMS

If your mobile phone hasn't been correctly set up for MMS, you can't send and receive MMS.

Solution: Set up your mobile phone for MMS.

Step 1 of 28

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.

Step 2 of 28

Press Mobile data.

Step 3 of 28

Press Access point names.

Step 4 of 28

Press the menu icon.

Step 5 of 28

Press New APN.

Step 6 of 28

Press Name.

Step 7 of 28

Key in Swisscom MMS and press OK.

Step 8 of 28

Press APN.

Step 9 of 28

Key in event.swisscom.ch and press OK.

Step 10 of 28

Press MMSC.

Step 11 of 28

Key in http://mms.natel.ch:8079 and press OK.

Step 12 of 28

Press MMS proxy.

Step 13 of 28

Key in 192.168.210.2 and press OK.

Step 14 of 28

Press MMS port.

Step 15 of 28

Key in 8080 and press OK.

Step 16 of 28

Press MCC.

Step 17 of 28

Key in 228 and press OK.

Step 18 of 28

Press MNC.

Step 19 of 28

Key in 01 and press OK.

Step 20 of 28

Press Authentication type.

Step 21 of 28

Press None.

Step 22 of 28

Press APN type.

Step 23 of 28

Key in mms and press OK.

Step 24 of 28

Press Bearer.

Step 25 of 28

Press Unspecified.

Step 26 of 28

Press the menu icon.

Step 27 of 28

Press Save.

Step 28 of 28

Press the home icon to end the session and return to the Home screen.

1 Find " Access point names"

Slide your finger down the display starting from the top edge of your mobile phone.
Press the settings icon.
Press Mobile data.
Press Access point names.

2 Set up a new data connection

Press the menu icon.
Press New APN.

3 Enter a data connection name

Press Name.
Key in Swisscom MMS and press OK.

4 Enter APN

Press APN.
Key in event.swisscom.ch and press OK.

5 Enter the MMS server

Press MMSC.
Key in http://mms.natel.ch:8079 and press OK.

6 Enter the IP address

Press MMS proxy.
Key in 192.168.210.2 and press OK.

7 Enter the port number

Press MMS port.
Key in 8080 and press OK.

8 Enter the country code

Press MCC.
Key in 228 and press OK.

9 Enter the network code

Press MNC.
Key in 01 and press OK.

10 Select the authentication type

Press Authentication type.
Press None.

11 Select the APN type

Press APN type.
Key in mms and press OK.

12 Select data bearer

Press Bearer.
Press Unspecified.

13 Save the data connection

Press the menu icon.
Press Save.

14 Return to the Home screen

Press the home icon to end the session and return to the Home screen.