Navigation

Information:
Close more information

Login/account box

Meta navigation

  • Your shopping basket
    There are no products in the basket
    Your shopping basket
    Monthly (CHF)
    One-off (CHF)
    Total (incl. VAT)
  • 🔎

    Global search

    Often searched

Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't send and receive MMS

Cause 3 of 5: The MMS is written incorrectly

The MMS can't be sent if it's written incorrectly.

Solution: Write an MMS correctly.

Step 1 of 17

Press the messages icon.

Step 2 of 17

Press the new message icon.

Step 3 of 17

Key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Press the required contact.
Repeat the procedure to add more recipients.

HTC One M9
Step 4 of 17

Write the text for your MMS.

Step 5 of 17

Press the attachment icon.
Select one of the following options:
Insert a picture, go to 4a.
Insert a video clip, go to 4b.
Insert an audio file, go to 4c.

Step 6 of 17

Press Picture.

Step 7 of 17

Press Gallery.
Go to the required folder.

Step 8 of 17

Press the required picture.

Step 9 of 17

Press Video.

Step 10 of 17

Press Videos.
Go to the required folder.

Step 11 of 17

Press the required video clip.

Step 12 of 17

Press Audio.

Step 13 of 17

Press Music & sounds.

Step 14 of 17

Press the required audio file.

Step 15 of 17

Press OK.

Step 16 of 17

Press the send icon when you've finished your MMS.

Step 17 of 17

Press the home icon to end the session and return to the Home screen.

1 Write MMS

Press the messages icon.
Press the new message icon.

2 Select the recipient

Key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Press the required contact.
Repeat the procedure to add more recipients.

3 Write the text

Write the text for your MMS.
HTC One M9

4 Insert pictures, video clips and audio files

Press the attachment icon.
Select one of the following options:
Insert a picture, go to 4a.
Insert a video clip, go to 4b.
Insert an audio file, go to 4c.

5 4a - Insert a picture

Press Picture.
Press Gallery.
Go to the required folder.
Press the required picture.

6 4b - Insert a video clip

Press Video.
Press Videos.
Go to the required folder.
Press the required video clip.

7 4c - Insert an audio file

Press Audio.
Press Music & sounds.
Press the required audio file.
Press OK.

8 Send the MMS

Press the send icon when you've finished your MMS.

9 Return to the Home screen

Press the home icon to end the session and return to the Home screen.