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Device Support

    WM

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't send and receive MMS

    Cause 1 of 5: There's an error at the receiving end

    If you have problems sending MMS to a specific recipient, the error might be at the receiving end.

    Solution: Send an MMS to another recipient to check if the error is at the receiving end.

    Step 1 of 17

    Press the messages icon.

    Step 2 of 17

    Press the new message icon.

    Step 3 of 17

    Key in the first letters of the required contact.
    Matching contacts from the address book are displayed.
    Press the required contact.
    Repeat the procedure to add more recipients.

    Step 4 of 17

    Write the text for your MMS.

    Step 5 of 17

    Press the attachment icon.
    Select one of the following options:
    Insert a picture, go to 4a.
    Insert a video clip, go to 4b.
    Insert an audio file, go to 4c.

    Step 6 of 17

    Press Picture.

    Step 7 of 17

    Press Gallery.
    Go to the required folder.

    Step 8 of 17

    Press the required picture.

    Step 9 of 17

    Press Video.

    Step 10 of 17

    Press Videos.
    Go to the required folder.

    Step 11 of 17

    Press the required video clip.

    Step 12 of 17

    Press Audio.

    Step 13 of 17

    Press Music & sounds.

    Step 14 of 17

    Press the required audio file.

    Step 15 of 17

    Press OK.

    Step 16 of 17

    Press the send icon when you've finished your MMS.

    Step 17 of 17

    Press the home icon to end the session and return to the Home screen.

    1 Write MMS

    Press the messages icon.
    Press the new message icon.

    2 Select the recipient

    Key in the first letters of the required contact.
    Matching contacts from the address book are displayed.
    Press the required contact.
    Repeat the procedure to add more recipients.

    3 Write the text

    Write the text for your MMS.

    4 Insert pictures, video clips and audio files

    Press the attachment icon.
    Select one of the following options:
    Insert a picture, go to 4a.
    Insert a video clip, go to 4b.
    Insert an audio file, go to 4c.

    5 4a - Insert a picture

    Press Picture.
    Press Gallery.
    Go to the required folder.
    Press the required picture.

    6 4b - Insert a video clip

    Press Video.
    Press Videos.
    Go to the required folder.
    Press the required video clip.

    7 4c - Insert an audio file

    Press Audio.
    Press Music & sounds.
    Press the required audio file.
    Press OK.

    8 Send the MMS

    Press the send icon when you've finished your MMS.

    9 Return to the Home screen

    Press the home icon to end the session and return to the Home screen.

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    Center

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

    Details