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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't send and receive e-mails

Cause 2 of 3: The e-mail is written incorrectly

The e-mail can't be sent if it's written incorrectly.

Solution: Write an e-mail correctly.

Step 1 of 12

Press the menu icon.

Step 2 of 12

Press Mail.

Step 3 of 12

Slide your finger right starting from the left edge of the display.
Press the required e-mail account.

Step 4 of 12

Press the new e-mail icon.

Step 5 of 12

Key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Press the required contact.
Repeat the procedure to add more recipients.

Step 6 of 12

Press Subject and key in a subject for the e-mail.

Step 7 of 12

Press the text input field and write the required text.

Step 8 of 12

Press the attachment icon.

Step 9 of 12

Press File.
Go to the required folder.

Step 10 of 12

Press the required file.
Follow the instructions on the display to attach the file.

Step 11 of 12

Press the send icon when you've finished your e-mail.

Step 12 of 12

Press the home icon to end the session and return to the Home screen.

1 Find "Mail"

Press the menu icon.
Press Mail.

2 Select e-mail account

Slide your finger right starting from the left edge of the display.
Press the required e-mail account.

3 Write the e-mail

Press the new e-mail icon.

4 Select the recipient

Key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Press the required contact.
Repeat the procedure to add more recipients.

5 Enter subject

Press Subject and key in a subject for the e-mail.

6 Write text

Press the text input field and write the required text.

7 Attach file

Press the attachment icon.
Press File.
Go to the required folder.
Press the required file.
Follow the instructions on the display to attach the file.

8 Send the e-mail

Press the send icon when you've finished your e-mail.

9 Return to the Home screen

Press the home icon to end the session and return to the Home screen.