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Device Support

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    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't receive voice calls

    Cause 3 of 3: Divert of all calls is activated

    If divert of all calls is activated, you can't receive any calls. All incoming calls are diverted to your COMBOX® or another number.

    Solution: Deactivate divert of all calls.

    Step 1 of 10

    Slide your finger down the display starting from the top edge of your mobile phone.
    Press the settings icon.

    Step 2 of 10

    Press Call.

    Step 3 of 10

    Press Call forwarding.

    Step 4 of 10

    The current settings are displayed.

    Step 5 of 10

    Press one of the following options:
    Always forward

    Step 6 of 10

    Forward when busy

    Step 7 of 10

    Forward when unanswered

    Step 8 of 10

    Forward when unreachable

    Step 9 of 10

    Press Disable.
    Repeat until all diverts have been cancelled.

    Step 10 of 10

    Press the home icon to end the session and return to the Home screen.

    1 Find " Call forwarding"

    Slide your finger down the display starting from the top edge of your mobile phone.
    Press the settings icon.
    Press Call.
    Press Call forwarding.

    2 Cancel all diverts

    The current settings are displayed.
    Press one of the following options:
    Always forward
    Forward when busy
    Forward when unanswered
    Forward when unreachable
    Press Disable.
    Repeat until all diverts have been cancelled.

    3 Return to the Home screen

    Press the home icon to end the session and return to the Home screen.

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