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Device Support

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    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't make voice calls

    Cause 7 of 9: You've activated manual network selection and are out of range of the selected network

    If you've activated manual network selection and are out of range of the selected network, you can't make calls.

    Solution: Activate automatic network selection.

    Step 1 of 8

    Slide your finger down the display starting from the top edge of your mobile phone.
    Press the settings icon.

    Step 2 of 8

    Press Mobile data.

    Step 3 of 8

    Press Network operators.

    Step 4 of 8

    Select one of the following options:
    Select a network manually, go to 2a.
    Select a network automatically, go to 2b.

    Step 5 of 8

    Press Search networks.

    Step 6 of 8

    Press the required network.
    Your display will tell you if you have access to the network you've selected.

    Step 7 of 8

    Press Select automatically.

    Step 8 of 8

    Press the home icon to end the session and return to the Home screen.

    1 Find " Network operators"

    Slide your finger down the display starting from the top edge of your mobile phone.
    Press the settings icon.
    Press Mobile data.
    Press Network operators.

    2 Select option

    Select one of the following options:
    Select a network manually, go to 2a.
    Select a network automatically, go to 2b.

    3 2a - Select a network manually

    Press Search networks.
    Press the required network.
    Your display will tell you if you have access to the network you've selected.

    4 2b - Select a network automatically

    Press Select automatically.

    5 Return to the Home screen

    Press the home icon to end the session and return to the Home screen.

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