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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't access the Internet

Cause 7 of 9: Mobile data is deactivated on your mobile phone

If you try to access the Internet using the mobile network, mobile data needs to be activated on your mobile phone.

Solution: Activate mobile data.

Step 1 of 4

Press Settings.

Step 2 of 4

Press Mobile Data.

Step 3 of 4

Press the indicator next to "Mobile Data" to activate or deactivate the function.

Step 4 of 4

Press the Home key to end the session and return to the Home screen.

1 Find "Mobile Data"

Press Settings.
Press Mobile Data.

2 Activate or deactivate mobile data

Press the indicator next to "Mobile Data" to activate or deactivate the function.

3 Return to the Home screen

Press the Home key to end the session and return to the Home screen.