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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't send and receive e-mails

Cause 1 of 3: The incoming or outgoing server isn't accessible from the mobile network or the WLAN you're connected to

The incoming and outgoing server you're using need to be accessible from a mobile network or the WLAN you're connected to.

Solution: Contact your e-mail provider for more information.