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Device Support

    WM

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't turn on my mobile phone

    Cause 3 of 10: An incorrect PIN has been entered

    The PIN is used to protect your SIM card from unauthorised use. If an incorrect PIN is entered, you can't turn on your mobile phone.

    Solution: Key in the correct PIN. If an incorrect PIN is entered three times in a row, your SIM card will be blocked and you need to key in your PUK. The PUK can be obtained by logging on to Swisscom Customer Centre.

    Step 1 of 5

    Press On/Off until your mobile phone is turned on.

    Step 2 of 5

    Press Unlock.

    Step 3 of 5

    Key in your PIN and press OK.
    If your mobile phone rejects your SIM:
    Contact your distributor or service provider where you bought your mobile phone.

    Step 4 of 5

    Press and hold On/Off.

    Step 5 of 5

    Drag the power off icon right to turn off your mobile phone.

    1 Turn on your mobile phone

    Press On/Off until your mobile phone is turned on.

    2 Enter your PIN

    Press Unlock.
    Key in your PIN and press OK.
    If your mobile phone rejects your SIM:
    Contact your distributor or service provider where you bought your mobile phone.

    3 Turn off your mobile phone

    Press and hold On/Off.
    Drag the power off icon right to turn off your mobile phone.

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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