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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't install apps

Cause 3 of 3: You haven't activated an Apple ID on your mobile phone

If you haven't activated an Apple ID on your mobile phone, you can't install apps.

Solution: Activate an Apple ID on your mobile phone.

Step 1 of 7

Press Settings.

Step 2 of 7

Press iTunes & App Store.

Step 3 of 7

Press Sign In.

Step 4 of 7

Press Apple ID and key in the username for your Apple ID.

Step 5 of 7

Press Password and key in the password for your Apple ID.

Step 6 of 7

Press Sign In.

Step 7 of 7

Press the Home key to end the session and return to the Home screen.

1 Find "iTunes & App Store"

Press Settings.
Press iTunes & App Store.

2 Activate Apple ID

Press Sign In.
Press Apple ID and key in the username for your Apple ID.
Press Password and key in the password for your Apple ID.
Press Sign In.

3 Return to the Home screen

Press the Home key to end the session and return to the Home screen.