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Device Support

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    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't install apps

    Cause 1 of 3: The required app isn't available in your country

    If the app isn't available in your country, you can't install it.

    Solution: Search for similar apps or wait for the app to become available in your country.

    Step 1 of 10

    Press App Store.

    Step 2 of 10

    Press Search.

    Step 3 of 10

    Press the search field and key in the name of the required app.

    Step 4 of 10

    Press Search.

    Step 5 of 10

    Press the required app.

    Step 6 of 10

    To install a free app:
    Press GET.

    Step 7 of 10

    Press INSTALL.

    Step 8 of 10

    To buy an app:
    Press the price.

    Step 9 of 10

    Press BUY.
    Log on to App Store if you're asked to do so.
    Follow the instructions on the display to install the app.
    The installed app is now available from the main menu.

    Step 10 of 10

    Press the Home key to return to the Home screen.

    1 Find "App Store"

    Press App Store.

    2 Find app

    Press Search.
    Press the search field and key in the name of the required app.
    Press Search.

    3 Install the app

    Press the required app.
    To install a free app:
    Press GET.
    Press INSTALL.
    To buy an app:
    Press the price.
    Press BUY.
    Log on to App Store if you're asked to do so.
    Follow the instructions on the display to install the app.
    The installed app is now available from the main menu.

    4 Return to the Home screen

    Press the Home key to return to the Home screen.

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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