Navigation

Information:
Close more information

Login/account box

Meta navigation

  • Your shopping basket
    There are no products in the basket
    Your shopping basket
    Monthly (CHF)
    One-off (CHF)
    Total (incl. VAT)
  • 🔎

    Global search

    Often searched

Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't install apps

Cause 1 of 3: The required app isn't available in your country

If the app isn't available in your country, you can't install it.

Solution: Search for similar apps or wait for the app to become available in your country.

Step 1 of 10

Press App Store.

Step 2 of 10

Press Search.

Step 3 of 10

Press the search field and key in the name of the required app.

Step 4 of 10

Press Search.

Step 5 of 10

Press the required app.

Step 6 of 10

To install a free app:
Press GET.

Step 7 of 10

Press INSTALL.

Step 8 of 10

To buy an app:
Press the price.

Step 9 of 10

Press BUY.
Log on to App Store if you're asked to do so.
Follow the instructions on the display to install the app.
The installed app is now available from the main menu.

Step 10 of 10

Press the Home key to return to the Home screen.

1 Find "App Store"

Press App Store.

2 Find app

Press Search.
Press the search field and key in the name of the required app.
Press Search.

3 Install the app

Press the required app.
To install a free app:
Press GET.
Press INSTALL.
To buy an app:
Press the price.
Press BUY.
Log on to App Store if you're asked to do so.
Follow the instructions on the display to install the app.
The installed app is now available from the main menu.

4 Return to the Home screen

Press the Home key to return to the Home screen.