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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't access the Internet

Cause 5 of 9: You've activated manual network selection and are out of range of the selected network

If you're trying to access the Internet using the mobile network and you've activated manual network selection, you need to be within range of the selected network.

Solution: Activate automatic network selection so that your mobile phone connects to a network automatically.

Step 1 of 8

Press Settings.

Step 2 of 8

Press Carrier.

Apple iPhone 7 Plus
Step 3 of 8

Select one of the following options:
Select a network manually, go to 2a.
Select a network automatically, go to 2b.

Step 4 of 8

If your mobile phone has been set to search for networks automatically:
Press the indicator next to "Automatic" until the function is deactivated.

Step 5 of 8

Your mobile phone searches for networks within range.
Press the required network.
Your display will tell you if you have access to the network you've selected.

Step 6 of 8

Press the indicator next to "Automatic" until the function is activated.

Step 7 of 8

Press Settings to save the setting.

Step 8 of 8

Press the Home key to end the session and return to the Home screen.

1 Find "Carrier"

Press Settings.
Press Carrier.

2 Select option

Select one of the following options:
Select a network manually, go to 2a.
Select a network automatically, go to 2b.
Apple iPhone 7 Plus

3 2a - Select a network manually

If your mobile phone has been set to search for networks automatically:
Press the indicator next to "Automatic" until the function is deactivated.
Your mobile phone searches for networks within range.
Press the required network.
Your display will tell you if you have access to the network you've selected.

4 2b - Select a network automatically

Press the indicator next to "Automatic" until the function is activated.

5 Return to the Home screen

Press Settings to save the setting.
Press the Home key to end the session and return to the Home screen.