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Device Support

    WM

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't access the Internet

    Cause 3 of 9: You're abroad and data roaming is deactivated on your mobile phone

    If you're trying to access the Internet using the mobile network when abroad, data roaming needs to be activated on your mobile phone.

    Solution: Activate data roaming. Please note: you may induce additional costs by activating data roaming.

    Step 1 of 5

    Press Settings.

    Step 2 of 5

    Press Mobile Data.

    Step 3 of 5

    Press Mobile Data Options.

    Step 4 of 5

    Press the indicator next to "Data Roaming" to activate or deactivate the function.

    Step 5 of 5

    Press the Home key to end the session and return to the Home screen.

    1 Find "Mobile Data Options"

    Press Settings.
    Press Mobile Data.
    Press Mobile Data Options.

    2 Activate or deactivate data roaming

    Press the indicator next to "Data Roaming" to activate or deactivate the function.

    3 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.

    Customer
    Center

    Manage your personal data, subscriptions and bills on your own.

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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