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Device Support

    WM

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't send and receive MMS

    Cause 4 of 5: Mobile data is deactivated on your mobile phone

    If mobile data is deactivated on your mobile phone, you can't send and receive MMS.

    Solution: Activate mobile data.

    Step 1 of 5

    Press Settings.

    Step 2 of 5

    Press Mobile Data.

    Step 3 of 5

    Press the indicator next to "Mobile Data" to activate or deactivate the function.

    Step 4 of 5

    Press the indicator next to the required application to activate or deactivate the function.

    Step 5 of 5

    Press the Home key to end the session and return to the Home screen.

    1 Find "Mobile Data"

    Press Settings.
    Press Mobile Data.

    2 Activate or deactivate mobile data

    Press the indicator next to "Mobile Data" to activate or deactivate the function.

    3 Activate or deactivate mobile data for applications

    Press the indicator next to the required application to activate or deactivate the function.

    4 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.

    Customer
    Center

    Manage your personal data, subscriptions and bills on your own.

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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