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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't send and receive MMS

Cause 2 of 5: You're abroad and data roaming is deactivated on your mobile phone

If you're abroad and data roaming is deactivated on your mobile phone, you can't send and receive MMS.

Solution: Activate data roaming.

Step 1 of 5

Press Settings.

Step 2 of 5

Press Mobile Data.

Step 3 of 5

Press Mobile Data Options.

Step 4 of 5

Press the indicator next to "Data Roaming" to activate or deactivate the function.

Step 5 of 5

Press the Home key to end the session and return to the Home screen.

1 Find "Mobile Data Options"

Press Settings.
Press Mobile Data.
Press Mobile Data Options.

2 Activate or deactivate data roaming

Press the indicator next to "Data Roaming" to activate or deactivate the function.

3 Return to the Home screen

Press the Home key to end the session and return to the Home screen.