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Mobile guides

    

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't make voice calls

Cause 1 of 7: Little or no network coverage

If you're in an area with little or no network coverage, your mobile phone can't find a network and you can't make calls.

Solution: Try again later when you're in an area with better network coverage. View our network coverage map.