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Device Support

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    Apple iPhone 7

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't use WLAN

    Cause 3 of 6: You're not connected to a WLAN

    You can't access the Internet using WLAN, if you're not connected to a WLAN.

    Solution: Establish connection to a WLAN.

    Step 1 of 6

    Press Settings.

    Step 2 of 6

    Press Wi-Fi.

    Step 3 of 6

    Press the indicator next to "Wi-Fi" until the function is activated.

    Step 4 of 6

    A list of WLANs within range is displayed.
    Press the required WLAN.

    Step 5 of 6

    Follow the instructions on the display to key in the security settings and press Join.

    Step 6 of 6

    Press the Home key to end the session and return to the Home screen.

    1 Find "Wi-Fi"

    Press Settings.
    Press Wi-Fi.

    2 Activate WLAN

    Press the indicator next to "Wi-Fi" until the function is activated.

    3 Connect to a WLAN

    A list of WLANs within range is displayed.
    Press the required WLAN.
    Follow the instructions on the display to key in the security settings and press Join.

    4 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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