Navigation

Information:
Close more information

Login/account box

Meta navigation

  • Your shopping basket
    There are no products in the basket
    Your shopping basket
    Monthly (CHF)
    One-off (CHF)
    Total (incl. VAT)
  • 🔎

    Global search

    Often searched

Mobile guides

    
Change device

Apple iPhone 7

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't use my mobile phone as a Wi-Fi hotspot

Cause 2 of 2: Your mobile phone hasn't been correctly set up as a Wi-Fi hotspot

You can't use your mobile phone as a Wi-Fi hotspot if it hasn't been set up correctly.

Solution: Set up your mobile phone as a Wi-Fi hotspot.

Step 1 of 7

Press Settings.

Step 2 of 7

Press Personal Hotspot.

Step 3 of 7

Press the indicator next to "Personal Hotspot" until the function is activated.

Step 4 of 7

If you're asked to activate WLAN and Bluetooth:
Press Turn on Wi-Fi and Bluetooth.

Step 5 of 7

Press Wi-Fi Password.

Step 6 of 7

Key in the required password and press Done.

Apple iPhone 7 (iOS10)
Step 7 of 7

Do the following on the device which is connect to your Personal Hotspot:
Activate WLAN.
Find the list of available WLANs.
Select your mobile phone on the list.
Key in the password you selected in step 3 and establish a connection to your mobile phone.
When the connection is established, you can access the Internet from the other device.

1 Find "Personal Hotspot"

Press Settings.
Press Personal Hotspot.

2 Activate Personal Hotspot

Press the indicator next to "Personal Hotspot" until the function is activated.
If you're asked to activate WLAN and Bluetooth:
Press Turn on Wi-Fi and Bluetooth.

3 Enter password for Personal Hotspot

Press Wi-Fi Password.
Key in the required password and press Done.

4 Establish a connection

Do the following on the device which is connect to your Personal Hotspot:
Activate WLAN.
Find the list of available WLANs.
Select your mobile phone on the list.
Key in the password you selected in step 3 and establish a connection to your mobile phone.
When the connection is established, you can access the Internet from the other device.
Apple iPhone 7 (iOS10)