Navigation

Information:
Close more information

Login/account box

Meta navigation

  • Your shopping basket
    There are no products in the basket
    Your shopping basket
    Monthly (CHF)
    One-off (CHF)
    Total (incl. VAT)
  • 🔎

    Global search

    Often searched

Mobile guides

    
Change device

Apple iPhone 7

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't access the Internet

Cause 3 of 9: You're abroad and data roaming is deactivated on your mobile phone

If you're trying to access the Internet using the mobile network when abroad, data roaming needs to be activated on your mobile phone.

Solution: Activate data roaming. Please note: you may induce additional costs by activating data roaming.

Step 1 of 5

Press Settings.

Step 2 of 5

Press Mobile Data.

Step 3 of 5

Press Mobile Data Options.

Step 4 of 5

Press the indicator next to "Data Roaming" to activate or deactivate the function.

Step 5 of 5

Press the Home key to end the session and return to the Home screen.

1 Find "Mobile Data Options"

Press Settings.
Press Mobile Data.
Press Mobile Data Options.

2 Activate or deactivate data roaming

Press the indicator next to "Data Roaming" to activate or deactivate the function.

3 Return to the Home screen

Press the Home key to end the session and return to the Home screen.