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Apple iPhone 7

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't send and receive MMS

Cause 1 of 5: There's an error at the receiving end

If you have problems sending MMS to a specific recipient, the error might be at the receiving end.

Solution: Send an MMS to another recipient to check if the error is at the receiving end.

Step 1 of 12

Press Messages.

Step 2 of 12

Press the new message icon.

Step 3 of 12

Press To and key in the first letters of the required contact.
Matching contacts from the address book are displayed.

Step 4 of 12

Press the required contact.

Step 5 of 12

Press the text input field and write the text for your MMS.

Step 6 of 12

Press arrow right.

Step 7 of 12

Press the camera icon.

Step 8 of 12

Press Photo Library and go to the required folder.

Step 9 of 12

Press the required picture or the required video clip.

Step 10 of 12

Press Choose.

Step 11 of 12

Press the send icon when you've written your MMS.

Step 12 of 12

Press the Home key to end the session and return to the Home screen.

1 Write MMS

Press Messages.
Press the new message icon.

2 Select recipient

Press To and key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Press the required contact.

3 Write text

Press the text input field and write the text for your MMS.

4 Insert picture or video clip

Press arrow right.
Press the camera icon.
Press Photo Library and go to the required folder.
Press the required picture or the required video clip.
Press Choose.

5 Send the MMS

Press the send icon when you've written your MMS.

6 Return to the Home screen

Press the Home key to end the session and return to the Home screen.