Navigation

Information:
Close more information

Login/account box

Meta navigation

  • Your shopping basket
    There are no products in the basket
    Your shopping basket
    Monthly (CHF)
    One-off (CHF)
    Total (incl. VAT)
  • 🔎

    Global search

    Often searched

Mobile guides

    
Change device

Apple iPhone 6s

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't use my mobile phone as a Wi-Fi hotspot

Cause 1 of 2: An incorrect password has been entered on the connected device

The password used on your mobile phone needs to entered on the device you want to connect from.

Solution: Key in the correct password.

Step 1 of 7

Press Settings.

Step 2 of 7

Press Personal Hotspot.

Step 3 of 7

Press the indicator next to"Personal Hotspot" until the function is activated.

Step 4 of 7

If you're asked to activate WLAN and Bluetooth:
Press Turn on Wi-Fi and Bluetooth.

Step 5 of 7

Press Wi-Fi Password.

Step 6 of 7

Key in the required password and press Done.

Apple iPhone 6s (iOS10)
Step 7 of 7

Do the following on the device which is connect to your Personal Hotspot:
Activate WLAN.
Find the list of available WLANs.
Select your mobile phone on the list.
Key in the password you selected in step 3, and a connection to your mobile phone is established.
When the connection is established, you can access the Internet from the other device.

1 Find "Personal Hotspot"

Press Settings.
Press Personal Hotspot.

2 Activate Personal Hotspot

Press the indicator next to"Personal Hotspot" until the function is activated.
If you're asked to activate WLAN and Bluetooth:
Press Turn on Wi-Fi and Bluetooth.

3 Enter password for Personal Hotspot

Press Wi-Fi Password.
Key in the required password and press Done.

4 Establish a connection

Do the following on the device which is connect to your Personal Hotspot:
Activate WLAN.
Find the list of available WLANs.
Select your mobile phone on the list.
Key in the password you selected in step 3, and a connection to your mobile phone is established.
When the connection is established, you can access the Internet from the other device.
Apple iPhone 6s (iOS10)