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Device Support

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    Apple iPhone 6s

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't turn on my mobile phone

    Cause 6 of 10: Your mobile phone hasn't been assembled correctly

    If your mobile phone hasn't been assembled correctly, you can't turn on your mobile phone.

    Solution: Make sure your mobile phone has been assembled correctly.

    Step 1 of 4

    Insert the opener for the SIM holder into the small hole in the SIM holder on the side of your mobile phone.

    Step 2 of 4

    Remove the SIM holder from your mobile phone.

    Step 3 of 4

    Turn your SIM so the angled corner of your SIM matches the angled corner of the SIM holder.
    Place your SIM in the SIM holder.

    Step 4 of 4

    Insert the SIM holder into your mobile phone.

    1 Remove the SIM holder

    Insert the opener for the SIM holder into the small hole in the SIM holder on the side of your mobile phone.
    Remove the SIM holder from your mobile phone.

    2 Insert your SIM

    Turn your SIM so the angled corner of your SIM matches the angled corner of the SIM holder.
    Place your SIM in the SIM holder.

    3 Insert the SIM holder

    Insert the SIM holder into your mobile phone.

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    Manage your personal data, subscriptions and bills on your own.

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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