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Mobile guides

    
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Apple iPhone 6s

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't access the Internet

Cause 9 of 9: WLAN isn't activated on your mobile phone

If you're trying to access the Internet using a WLAN, WLAN needs to be activated on your mobile phone.

Solution: Activate WLAN.

Step 1 of 6

Press Settings.

Step 2 of 6

Press Wi-Fi.

Step 3 of 6

Press the indicator next to "Wi-Fi" until the function is activated.

Step 4 of 6

A list of WLANs within range is displayed.
Press the required WLAN.

Step 5 of 6

Follow the instructions on the display to key in the security settings and press Join.

Step 6 of 6

Press the Home key to end the session and return to the Home screen.

1 Find "Wi-Fi"

Press Settings.
Press Wi-Fi.

2 Activate WLAN

Press the indicator next to "Wi-Fi" until the function is activated.

3 Connect to a WLAN

A list of WLANs within range is displayed.
Press the required WLAN.
Follow the instructions on the display to key in the security settings and press Join.

4 Return to the Home screen

Press the Home key to end the session and return to the Home screen.