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Device Support

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    Apple iPhone 6s

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't send and receive SMS

    Cause 2 of 2: The SMS is written incorrectly

    The SMS can't be sent if it's written incorrectly.

    Solution: Write an SMS correctly.

    Step 1 of 7

    Press Messages.

    Step 2 of 7

    Press the new message icon.

    Step 3 of 7

    Press To and key in the first letters of the required contact.
    Matching contacts from the address book are displayed.

    Step 4 of 7

    Press the required contact.

    Step 5 of 7

    Press Text Message and write the required text.

    Step 6 of 7

    Press Send when you've written your SMS.

    Step 7 of 7

    Press the Home key to end the session and return to the Home screen.

    1 Write SMS

    Press Messages.
    Press the new message icon.

    2 Select recipient

    Press To and key in the first letters of the required contact.
    Matching contacts from the address book are displayed.
    Press the required contact.

    3 Write text

    Press Text Message and write the required text.

    4 Send the SMS

    Press Send when you've written your SMS.

    5 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.

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