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Apple iPhone 6s

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't receive voice calls

Cause 3 of 3: Divert of all calls is activated

If divert of all calls is activated, you can't receive any calls. All incoming calls are diverted to your COMBOX® or another number.

Solution: Deactivate divert of all calls.

Step 1 of 4

Press Phone.

Step 2 of 4

Press Keypad.

Step 3 of 4

Key in ##002# and press the call icon.

Step 4 of 4

Press the Home key to end the session and return to the Home screen.

1 Cancel all diverts

Press Phone.
Press Keypad.
Key in ##002# and press the call icon.

2 Return to the Home screen

Press the Home key to end the session and return to the Home screen.