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Device Support

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    Apple iPhone 6s

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't make voice calls

    Cause 6 of 8: You've activated manual network selection and are out of range of the selected network

    If you've activated manual network selection and are out of range of the selected network, you can't make calls.

    Solution: Activate automatic network selection.

    Step 1 of 8

    Press Settings.

    Step 2 of 8

    Press Carrier.

    Step 3 of 8

    Select one of the following options:
    Select a network manually, go to 2a.
    Select a network automatically, go to 2b.

    Step 4 of 8

    If your mobile phone has been set to search for networks automatically:
    Press the indicator next to "Automatic" until the function is deactivated.

    Step 5 of 8

    Your mobile phone searches for networks within range.
    Press the required network.
    Your display will tell you if you have access to the network you've selected.

    Step 6 of 8

    Press the indicator next to "Automatic" until the function is activated.

    Step 7 of 8

    Press Settings to save the setting.

    Step 8 of 8

    Press the Home key to end the session and return to the Home screen.

    1 Find "Carrier"

    Press Settings.
    Press Carrier.

    2 Select option

    Select one of the following options:
    Select a network manually, go to 2a.
    Select a network automatically, go to 2b.

    3 2a - Select a network manually

    If your mobile phone has been set to search for networks automatically:
    Press the indicator next to "Automatic" until the function is deactivated.
    Your mobile phone searches for networks within range.
    Press the required network.
    Your display will tell you if you have access to the network you've selected.

    4 2b - Select a network automatically

    Press the indicator next to "Automatic" until the function is activated.

    5 Return to the Home screen

    Press Settings to save the setting.
    Press the Home key to end the session and return to the Home screen.

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