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Device Support

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    Apple iPhone 6

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't turn on my mobile phone

    Cause 1 of 10: The battery is flat

    If the battery is flat, you can't turn on your mobile phone.

    Solution: Charge the battery.

    Step 1 of 4

    Connect the charging cable to the charger and then to a wall socket.

    Step 2 of 4

    Connect the other end of the charging cable to the socket at the bottom of your mobile phone.

    Step 3 of 4

    When the battery charging icon is displayed, charging is in progress.

    Step 4 of 4

    When the battery is fully charged, you can remove the charger from the wall socket and your mobile phone.

    1 Connect the charging cable to your mobile phone

    Connect the charging cable to the charger and then to a wall socket.
    Connect the other end of the charging cable to the socket at the bottom of your mobile phone.
    When the battery charging icon is displayed, charging is in progress.

    2 End charging

    When the battery is fully charged, you can remove the charger from the wall socket and your mobile phone.

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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