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Mobile guides

    
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Apple iPhone 6

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't install apps

Cause 2 of 3: There's a problem with your payment information

If there's a problem with your payment information, you can only install free apps.

Solution: Log on to iTunes on a computer and change you payment information.