Navigation

Information:
Close more information

Meta navigation

  • Your shopping basket
    There are no products in the basket
    Your shopping basket
    Monthly (CHF)
    One-off (CHF)
    Total (incl. VAT)
  • 🔎

    Global search

    Often searched

Device Support

    WM

    Change device

    Apple iPhone 6

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't access the Internet

    Cause 8 of 9: Your mobile phone hasn't been correctly set up for Internet

    If you're trying to access the Internet using the mobile network, you need to set up your mobile phone correctly for Internet.

    Solution: Set up your mobile phone for Internet.

    Step 1 of 7

    Press Settings.

    Step 2 of 7

    Press Mobile Data.

    Step 3 of 7

    Press Mobile Data Network.

    Step 4 of 7

    Press "APN" below "PERSONAL HOTSPOT" and key in gprs.swisscom.ch

    Step 5 of 7

    Press Mobile Data.

    Step 6 of 7

    Press Settings.

    Step 7 of 7

    Press the Home key to end the session and return to the Home screen.

    1 Find "Mobile Data Network"

    Press Settings.
    Press Mobile Data.
    Press Mobile Data Network.

    2 Enter the APN

    Press "APN" below "PERSONAL HOTSPOT" and key in gprs.swisscom.ch

    3 Save settings

    Press Mobile Data.
    Press Settings.

    4 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.

    Customer
    Center

    Manage your personal data, subscriptions and bills on your own.

    Login

    My Swisscom Assistant

    The worry-free service for your computer

    Details

    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

    Details

    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

    Details