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Device Support

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    Apple iPhone 6

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't access the Internet

    Cause 6 of 9: Flight mode is activated

    If flight mode is activated, your mobile phone's transmitting functions are deactivated. This means that you can't access the Internet using neither the mobile network nor WLAN.

    Solution: Deactivate flight mode.

    Step 1 of 2

    Slide your finger upwards starting from the bottom edge of the display.
    Press the flight mode icon to activate or deactivate the function.

    Step 2 of 2

    Press the Home key to end the session and return to the Home screen.

    1 Activate or deactivate flight mode

    Slide your finger upwards starting from the bottom edge of the display.
    Press the flight mode icon to activate or deactivate the function.

    2 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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