Navigation

Information:
Close more information

Meta navigation

  • Your shopping basket
    There are no products in the basket
    Your shopping basket
    Monthly (CHF)
    One-off (CHF)
    Total (incl. VAT)
  • 🔎

    Global search

    Often searched

Device Support

    WM

    Change device

    Apple iPhone 6

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't access the Internet

    Cause 4 of 9: You've established a connection to a WLAN but you're not logged on

    Some WLANs require that you log on.

    Solution: Open the browser on your mobile phone and try to load a website. The browser is directed to the start page of the WLAN. Follow the instructions to log on. If you can't log on to the WLAN, deactivate WLAN on your mobile phone and connect to the Internet using the mobile network.

    Step 1 of 16

    Press Safari.

    Step 2 of 16

    Press the address bar.

    Step 3 of 16

    Key in the address of the required website and press Go.

    Step 4 of 16

    Press the menu icon.

    Step 5 of 16

    Press Add Bookmark.
    Key in the name of the bookmark.

    Step 6 of 16

    Press the field below "LOCATION".

    Step 7 of 16

    Press Favourites or the required folder.

    Step 8 of 16

    Press Save.

    Step 9 of 16

    Press the bookmarks icon.
    Go to the required folder.

    Step 10 of 16

    Press the required bookmark.

    Step 11 of 16

    Press the menu icon.

    Step 12 of 16

    Press Add to Reading List.

    Step 13 of 16

    Press the bookmarks icon.

    Step 14 of 16

    Press the reading list icon.

    Step 15 of 16

    Press the required list.

    Step 16 of 16

    Press the Home key to end the session and return to the Home screen.

    1 Find "Safari"

    Press Safari.

    2 Enter a web address

    Press the address bar.
    Key in the address of the required website and press Go.

    3 Add the current website to your bookmarks

    Press the menu icon.
    Press Add Bookmark.
    Key in the name of the bookmark.
    Press the field below "LOCATION".
    Press Favourites or the required folder.
    Press Save.

    4 Go to a bookmark

    Press the bookmarks icon.
    Go to the required folder.
    Press the required bookmark.

    5 Add the current website to your Reading List

    Press the menu icon.
    Press Add to Reading List.

    6 Go to Reading List

    Press the bookmarks icon.
    Press the reading list icon.
    Press the required list.

    7 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.

    Customer
    Center

    Manage your personal data, subscriptions and bills on your own.

    Login

    My Swisscom Assistant

    The worry-free service for your computer

    Details

    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

    Details

    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

    Details