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Apple iPhone 6

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't send and receive SMS

Cause 1 of 2: There's an error at the receiving end

If you're having problems sending SMS to a specific number, the error might be at the receiving end.

Solution: Send an SMS to another number to check if the error is at the receiving end.

Step 1 of 7

Press Messages.

Step 2 of 7

Press the new message icon.

Step 3 of 7

Press To and key in the first letters of the required contact.
Matching contacts from the address book are displayed.

Step 4 of 7

Press the required contact.

Step 5 of 7

Press Text Message and write the required text.

Step 6 of 7

Press Send when you've written your SMS.

Step 7 of 7

Press the Home key to end the session and return to the Home screen.

1 Write SMS

Press Messages.
Press the new message icon.

2 Select recipient

Press To and key in the first letters of the required contact.
Matching contacts from the address book are displayed.
Press the required contact.

3 Write text

Press Text Message and write the required text.

4 Send the SMS

Press Send when you've written your SMS.

5 Return to the Home screen

Press the Home key to end the session and return to the Home screen.