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Device Support

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    Apple iPhone 6

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't send and receive e-mails

    Cause 2 of 3: The e-mail is written incorrectly

    The e-mail can't be sent if it's written incorrectly.

    Solution: Write an e-mail correctly.

    Step 1 of 13

    Press Mail.

    Step 2 of 13

    To see a list of e-mail accounts:
    Press the field in the top left corner of the display.

    Step 3 of 13

    Press the required e-mail account below "All Inboxes".

    Step 4 of 13

    Press the new e-mail icon.

    Step 5 of 13

    Key in the first letters of the required contact.
    Matching contacts from the address book are displayed.
    Press the required contact.
    Repeat the procedure to add more recipients.

    Step 6 of 13

    Press Subject and key in a subject for the e-mail.

    Step 7 of 13

    Press the text input field and write the required text.

    Step 8 of 13

    Press and hold anywhere in the text input field.
    Press arrow right, if required.

    Step 9 of 13

    Press Insert Photo or Video.
    Go to the required folder.

    Step 10 of 13

    Press the required picture or the required video clip.

    Step 11 of 13

    Press Choose.

    Step 12 of 13

    Press Send when you've finished your e-mail.

    Step 13 of 13

    Press the Home key to end the session and return to the Home screen.

    1 Find "Mail"

    Press Mail.

    2 Select e-mail account

    To see a list of e-mail accounts:
    Press the field in the top left corner of the display.
    Press the required e-mail account below "All Inboxes".

    3 Write the e-mail

    Press the new e-mail icon.

    4 Select the recipient

    Key in the first letters of the required contact.
    Matching contacts from the address book are displayed.
    Press the required contact.
    Repeat the procedure to add more recipients.

    5 Enter subject

    Press Subject and key in a subject for the e-mail.

    6 Write text

    Press the text input field and write the required text.

    7 Attach picture or video clip

    Press and hold anywhere in the text input field.
    Press arrow right, if required.
    Press Insert Photo or Video.
    Go to the required folder.
    Press the required picture or the required video clip.
    Press Choose.

    8 Send the e-mail

    Press Send when you've finished your e-mail.

    9 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.

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