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Device Support

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    Apple iPhone 6

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't receive voice calls

    Cause 3 of 3: Divert of all calls is activated

    If divert of all calls is activated, you can't receive any calls. All incoming calls are diverted to your COMBOX® or another number.

    Solution: Deactivate divert of all calls.

    Step 1 of 4

    Press Phone.

    Step 2 of 4

    Press Keypad.

    Step 3 of 4

    Key in ##002# and press the call icon.

    Step 4 of 4

    Press the Home key to end the session and return to the Home screen.

    1 Cancel all diverts

    Press Phone.
    Press Keypad.
    Key in ##002# and press the call icon.

    2 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.

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