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Mobile guides

    
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Apple iPhone 6

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't use WLAN

Cause 2 of 6: You're connected to a WLAN but you're not logged on

Some WLANs require that you log on.

Solution: Open the browser on your mobile phone and try to load a website. The browser is directed to the start page of the WLAN. Follow the instructions to log on. If you can't log on to the WLAN, deactivate WLAN on your mobile phone and connect to the Internet using the mobile network.

Step 1 of 15

Press Safari.

Step 2 of 15

Press the address bar.

Step 3 of 15

Key in the address of the required website and press Go.

Step 4 of 15

Press the menu icon.

Step 5 of 15

Press Add Bookmark.

Step 6 of 15

Key in a name for the bookmark and press Save.

Step 7 of 15

Press the bookmarks icon.

Step 8 of 15

Press Favourites.

Step 9 of 15

Press the required bookmark.

Step 10 of 15

Press the menu icon.

Step 11 of 15

Press Add to Reading List.

Step 12 of 15

Press the bookmarks icon.

Step 13 of 15

Press the reading list icon.

Step 14 of 15

Press the required list.

Step 15 of 15

Press the Home key to end the session and return to the Home screen.

1 Find "Safari"

Press Safari.

2 Enter a web address

Press the address bar.
Key in the address of the required website and press Go.

3 Add the current website to your bookmarks

Press the menu icon.
Press Add Bookmark.
Key in a name for the bookmark and press Save.

4 Go to a bookmark

Press the bookmarks icon.
Press Favourites.
Press the required bookmark.

5 Add the current website to your Reading List

Press the menu icon.
Press Add to Reading List.

6 Go to Reading List

Press the bookmarks icon.
Press the reading list icon.
Press the required list.

7 Return to the Home screen

Press the Home key to end the session and return to the Home screen.