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Device Support

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    Apple iPhone 6

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't turn on my mobile phone

    Cause 9 of 10: Your mobile phone isn't turned on correctly

    Your mobile phone won't turn on if it's not done correctly.

    Solution: Turn on your mobile phone correctly.

    Step 1 of 5

    Press On/Off until your mobile phone is turned on.

    Step 2 of 5

    Slide your finger right on the display.
    Press Unlock.

    Step 3 of 5

    Key in your PIN and press OK.
    If your mobile phone rejects the SIM card:
    Contact your distributor or service provider where you bought your mobile phone.

    Step 4 of 5

    Press and hold On/Off.

    Step 5 of 5

    Drag the power off icon right to turn off your mobile phone.

    1 Turn on your mobile phone

    Press On/Off until your mobile phone is turned on.

    2 Enter PIN

    Slide your finger right on the display.
    Press Unlock.
    Key in your PIN and press OK.
    If your mobile phone rejects the SIM card:
    Contact your distributor or service provider where you bought your mobile phone.

    3 Turn off your mobile phone

    Press and hold On/Off.
    Drag the power off icon right to turn off your mobile phone.

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    My Swisscom Assistant

    The worry-free service for your computer

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    Mobile Set up

    Set up MMS, e-mail, Internet, Swisscom TV air and WLAN on your mobile phone.

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    Quick Check

    Check up on your own Swisscom services such as TV, Internet, telephone, and email!

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