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Device Support

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    Apple iPhone 6

    Troubleshooting

    If your device isn't working properly, you can try several solutions to solve the problem.
    In most cases you can solve the problem by following these guidelines:

    I can't send and receive SMS

    Cause 1 of 2: There's an error at the receiving end

    If you're having problems sending SMS to a specific number, the error might be at the receiving end.

    Solution: Send an SMS to another number to check if the error is at the receiving end.

    Step 1 of 7

    Press Messages.

    Step 2 of 7

    Press the new message icon.

    Step 3 of 7

    Press To and key in the first letters of the required contact.
    Matching contacts from the address book are displayed.

    Step 4 of 7

    Press the required contact.

    Step 5 of 7

    Press Message and write the required text.

    Step 6 of 7

    Press Send when you've written your SMS.

    Step 7 of 7

    Press the Home key to end the session and return to the Home screen.

    1 Write SMS

    Press Messages.
    Press the new message icon.

    2 Select recipient

    Press To and key in the first letters of the required contact.
    Matching contacts from the address book are displayed.
    Press the required contact.

    3 Write text

    Press Message and write the required text.

    4 Send the SMS

    Press Send when you've written your SMS.

    5 Return to the Home screen

    Press the Home key to end the session and return to the Home screen.

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