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Apple iPhone 6

Troubleshooting

If your device isn't working properly, you can try several solutions to solve the problem.
In most cases you can solve the problem by following these guidelines:

I can't receive voice calls

Cause 3 of 3: Divert of all calls is activated

If divert of all calls is activated, you can't receive any calls. All incoming calls are diverted to your COMBOX® or another number.

Solution: Deactivate divert of all calls.

Step 1 of 4

Press Phone.

Step 2 of 4

Press Keypad.

Step 3 of 4

Key in ##002# and press the call icon.

Step 4 of 4

Press the Home key to end the session and return to the Home screen.

1 Cancel all diverts

Press Phone.
Press Keypad.
Key in ##002# and press the call icon.

2 Return to the Home screen

Press the Home key to end the session and return to the Home screen.