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Device Support

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    Apple iPhone 5

    Back to Settings & software updates

    How to back up phone memory

    If you want to update the phone software, it's recommended that you back up the phone memory to ensure that no data is lost. It can also be useful to back up the phone memory regularly to ensure that no data is lost in case of defects and crashes.

    Step 1 of 11

    Back up the phone memory using iTunes, go to 1a.
    Back up the phone memory using iCloud, go to 1b

    Step 2 of 11

    Start the program iTunes on your computer.

    Step 3 of 11

    Connect the data cable to the socket at the bottom of your mobile phone and to your computer's USB port.
    Depending on your settings in iTunes, backup may start automatically.

    Step 4 of 11

    To start backup manually:
    Click iPhone.

    Step 5 of 11

    Click Back Up Now.

    Step 6 of 11

    Press Settings.

    Step 7 of 11

    Press iCloud.
    Log on to iCloud if you're asked to do so.

    Step 8 of 11

    Press Storage & Backup.

    Step 9 of 11

    Press the indicator next to "iCloud Backup" until the function is activated.

    Step 10 of 11

    Press OK.

    Step 11 of 11

    Press Back Up Now.

    1. Select option

    Back up the phone memory using iTunes, go to 1a.
    Back up the phone memory using iCloud, go to 1b

    2. 1a - Back up the phone memory using iTunes

    Start the program iTunes on your computer.
    Connect the data cable to the socket at the bottom of your mobile phone and to your computer's USB port.
    Depending on your settings in iTunes, backup may start automatically.
    To start backup manually:
    Click iPhone.
    Click Back Up Now.

    3. 1b - Back up the phone memory using iCloud

    Press Settings.
    Press iCloud.
    Log on to iCloud if you're asked to do so.
    Press Storage & Backup.
    Press the indicator next to "iCloud Backup" until the function is activated.
    Press OK.
    Press Back Up Now.

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